All projects
Process redesign, automation, quality and operational intelligence, shown through the result each project produced.
Case studies
Work delivered inside global operations, with the employment context stated on every case.
6 projects 5 types of work
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Process & operating modelBRP2026 Staff role
1 weekfrom PIM to published, down from about 3 months
3 months of publishing, done in 1 week
Product and model data had to travel from PIM to published pages across BRP's commercial footprint: more than 110 countries in North America, APAC, EMEA and LATAM. One model took about three months. After the operating model was rebuilt, it took a week.
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Quality & governanceBRP2026 Staff role
20 of 52weeks with no 404 at all, up from 13
54.6% fewer 404s, at zero cost per run
PageGuardian is a Python and Playwright validator anyone in the company can run, over thousands of pages, the moment content goes up. It replaced a paid crawler that billed per crawl and only ran on Mondays.
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AutomationBRP2026 Staff role
99%less effort on every translation round
240 days of copy and paste, now 20 minutes
Translations came back from the translation system as XML. The templates that build the pages are spreadsheets. Moving one into the other by hand cost about 240 days across the brands. It now takes twenty minutes.
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AutomationBRP2026 Staff role
75%less effort on everything that is left
76% of the vehicle database loads itself
Technical data for every vehicle in the European lineup was retyped into the database by hand, because no two source files arrived in the same shape. About 76% of it now loads itself.
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Operational intelligenceBRP2026 Staff role
Qualitative result
Hundreds of tickets a launch, finally counted
The team closed hundreds of correction tickets per launch and had no number for any of it. I built the measurement, then the panel, then the app the whole team uses.
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Product & platformShopee2022 Staff role
+27%average CSAT across the operation
The right process, found during the call
Shopee's customer service ran on hundreds of processes an agent was expected to know by heart. OrangeBase replaced the memory with a wizard that finds the right process during the call itself. Average CSAT rose 27%, and on Return & Refund it went from 56% to 72%.
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Products I build
End-to-end products where I own the research, data, experience, code and operation.